Jason Betgevergiz
Junior Sysadmin / Infrastructure Support
“I troubleshoot user problems during the day and run my own infrastructure after hours.”
I provide day-to-day user support, troubleshoot SaaS and access issues, and run a live homelab where I get hands-on reps with Linux, Proxmox, Docker, networking, monitoring, backups, and service recovery. I'm targeting junior sysadmin, IT support, and infrastructure support roles where practical troubleshooting matters.
Why I'm a fit
Resolve day-to-day L1/L2 user and SaaS issues without heavy escalation.
Infrastructure reps
Operate a live homelab with Linux, Proxmox, Docker, monitoring, backups, and recovery work.
Support + systems
Communicate clearly with end users while staying technical under the hood.
About
I came from enterprise tech sales, but the technical side was always where I leaned. At Moderne, that became real internal IT support work: resolving user issues, fixing SaaS and access problems, documenting solutions, and handling most incidents without escalation.
Outside work, I built and maintain a live homelab with containers, monitoring, automation, tunnels, backups, and routine break/fix work. That's the core story here: user support experience plus hands-on infrastructure practice.
Projects & Experience
This page leads with proof: real support work, real infrastructure, and projects I can actually talk through.
Internal IT Support at Moderne
CurrentProvide day-to-day L1/L2 support for a 10–15 person go-to-market team across Salesforce, Salesloft, ZoomInfo, Nooks, Zoom, and account access issues. I resolve most incidents without escalation and document fixes for repeatability.
What this shows:
Proxmox Homelab Administration
LiveBuilt and maintain a self-hosted Proxmox environment running 10+ containers and VMs for internal services, monitoring, automation, and web apps. Regular work includes service recovery, container lifecycle management, networking changes, backups, hostname cleanup, and handling break/fix incidents end to end, including recovery, networking changes, and container issues.
What this shows:
Monitoring & Status Dashboard
LiveSet up live infrastructure visibility with Grafana, Prometheus, and a custom status API so I can quickly spot container health, load, memory pressure, and failed services. This portfolio pulls real telemetry from that stack instead of static screenshots.
What this shows:
DealHawk — Self-Hosted Automation App
LiveBuilt a self-hosted Python automation app that scrapes pricing data, stores history in SQLite, runs scheduled jobs, and sends Telegram alerts when thresholds are hit. More important than the code: I debugged TLS blocks, scheduler restart issues, and database lock contention until it stayed reliable.
What this shows:
Media Stack & Remote Access
LiveBuilt and maintain a multi-service stack involving DNS, remote access, container networking, service dependencies, and user-facing troubleshooting, with VPN-routed traffic and Cloudflare Tunnel access.
What this shows:
Raspberry Pi k3s Cluster
LearningA hands-on lab for learning cluster operations on small hardware. I treat it as a stretch project, not my headline. It shows I keep expanding beyond the basics while staying grounded in the support and infrastructure work I can already prove.
What this shows:
Deal Alert
Error / Warning Alert
Incident #1
Amazon TLS fingerprint block
Requests were getting flagged by bot detection. I swapped to curl_cffi and restored stable scraping instead of pretending the problem would fix itself.
Incident #2
Scheduler drift after restart
Container restarts caused scheduled jobs to stop behaving predictably. I tightened restart behavior, improved job visibility, and verified recovery timing after service restarts.
Incident #3
SQLite lock contention
Concurrent writes caused database lock errors. I fixed it with WAL mode and better connection handling. Small stack, practical fix, no infrastructure theater.
Live Infrastructure
This is the part I like most: running services, watching the health data, and fixing what breaks. The dashboard below is live, not mocked.
Skills
Support & Operations
Systems Administration
Networking & Remote Access
Monitoring & Scripting
Let's talk
If you're hiring for help desk, IT support, junior sysadmin, or infrastructure support, I'm ready to contribute immediately in a hands-on support environment. My value is simple: I can work well with users, troubleshoot methodically, and keep learning fast on the systems side.
// Clear communicator.
// Hands-on lab operator.
// Junior title, real reps.